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LuguLake Video Greeting Card, Giving You A Better Purchase Experience!
Any technical problems you encounter, please feel free to contact our support team for a solution!
Q1.My Computers wouldn't recognize the video card.
*It is not compatible with the latest operating system of Apple Computer. It can be connected to a normal PC.
1. Restart Your Computer.
2. Try Plugging Into a Different USB Port.
3. Swap to a Different USB Cable if you have one handy.
4. Plug Your Device Into a Different Computer
If you don’t have a spare computer, but you do have an extra flash drive laying around, or any other USB device, then try plugging that in before you move on to anything more complicated.
Q2. Unable to upload files Says no file
Greeting cards have requirements for the uploaded video format and specifications.
Please check the following parameters of your video before uploading
*FPS(Frames per second) No Higher Than 25
*Resolution: 1024*600 pixels（Too high to play）
Support video format:MKV,AVI,MOV/MP4,TS,ASF,FLV,PMP,RMVB,MPG/VOB
Q3. Card video turns on even when closed
The ON/OFF switch is controlled by the magnet built on the edge of the brochure. If pile one brochure above another, the video will randomly play. Please place the brochure individually. Or rotate the brochure 180 degrees when you pile one above another.
Be A Unique Designer
LuguLake’s manufacturer was founded in 1993, starting with loudspeaker development and manufacturing, achieved its own core competence of electro-acoustic design, wireless technology, software development.
LuguLake's main products include electro-acoustic products, smart wearable products, high tech and creative products.
Make unique custom video LCD greeting cards, album, video book, invitations and video brochures. Your video will automatically play when the card is opened. You can design it however you want.
Please noted that can only support video format.